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Report your Maintenance Online

Maintenance made easy.

We welcome the ability for Tenants to log maintenance ‘real time’ through our Maintenance Manager program.  You can upload all the required repair details and even photo’s depicting the problem.  We can then forward to the owner immediately for response.

Pleae make sure you let us know should you have any problem using any of the following rescourses.

You can download the tenant app for your convenience using the links below (Apple and Android devices are supported).  You may need your Property Manager to invite you through the program should this app not be accessible.

Report through the Maintenance Manager program. You may click the image below to be taken to a secure web portal and log into the program using your email and password.


Please note that the Residential Tenancies and Rooming Accommodation Act 2008 defines “emergency repairs” as:

  • a burst water service or a serious water service leak
  • a blocked or broken lavatory service
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply to the property
  • a failure or breakdown of an essential service or hot water, cooking or heating appliance
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
  • a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property

All other repairs are deemed to be “routine repairs”.

Should you have any questions regarding logging maintenance, please contact your Property Management Team.

Tenant Details

Property Details

Maintenance Details